What is the status of my order?

You can check the status of your order at any time via your customer account. For custom-made garments, the status of your order is divided into six different phases as listed below:

  • Awaiting approval - We review your measurements and contact you if necessary. Otherwise, your order will be approved for production as soon as possible. If an order is stated as ‘waiting for approval’ for more than three days after you have placed your order, this probably means that we are waiting for a reply from you regarding measurements. Waiting for production - The order has been approved and will be assigned accordingly.
  • In production - Your order is being produced.
  • In transit to Distribution Centre - Your order is in transit from the production unit to our distribution centre.
  • Awaiting distribution - The order has arrived at our distribution centre and will be dispatched to you shortly.
  • Sent - Your order has been dispatched and you should soon be receiving your goods.

As soon as your order has been sent, you will receive a confirmation email containing the tracking information (if available).